Planning visibility
Can users see what the system intends to do before it does it?
The engagement · £4,500 · 10 days
The AI Product Architecture Audit.
A fixed-scope, ten-day diagnostic of one AI product or feature. You get the findings, the priorities, one redesigned flow, and a recorded walkthrough. £4,500 · 10 days — no retainer, no upsell theatre.
Start here · free
Not ready to commit £4,500? Start with the free 5-minute audit. It runs the same five lenses, self-serve, and hands you an indicative scorecard — genuinely useful on its own, and how most people begin. The deep audit below is what you reach for when the free read shows you where the real work is.
Take the free audit first →What we examine01 02 03 04 05
The five places AI products lose people’s trust.
Tools can flag surface problems. The audit redesigns how your AI and the people using it actually work together — scored against these five lenses.
Action disclosure
When the AI acts, is the action legible, attributable and inspectable?
Memory & context
Does the product surface what the model knows — and what it doesn’t?
Recovery & reversal
When it’s wrong, can a human catch it, undo it, and carry on?
Explanation depth
Does “why?” have an answer at the moment the user needs one?
The process
Ten days. Five stages. No meetings required.
The audit runs on a fixed track — you always know what stage your engagement is in and what lands next.
- Days 1–2Intake — product access, recordings, analytics
- Days 3–5Diagnostic pass against the five lenses
- Days 6–7Findings report and prioritised fix map
- Days 8–9Your top-priority flow, redesigned
- Day 10Recorded walkthrough and full handoff
What lands on the tenth day
What £4,500 buys you.
You get
- A findings report scored against the five lenses.
- A prioritised fix map — what to change, in what order, and why.
- One priority flow redesigned, ready for your engineers.
- An async video walkthrough of all of it. No meetings required.
Not included
- New feature design, or a full product redesign.
- Engineering, or model / ML work.
- A retainer. It’s ten days, fixed scope, then it’s done.
Who it’s for
AI-native or AI-feature SaaS, seed to Series B, with a shipped product. Not for pre-product teams, enterprises that need a procurement process, or anyone wanting a cheap full redesign.
The honest bit
Why pay £4,500 when AI audit tools cost £10 a month?
Tools check heuristics. The audit re-architects the relationship between your model and your users — the part a checklist can’t see. Run a tool first; bring us what it couldn’t fix. That’s not a sales line: the free 5-minute audit above is us handing you the checklist for nothing, precisely so the paid work starts where the real problems are.
Fixed scope. Fixed price. Ten days.